Returns
You are entitled to a full refund on most* items provided that they have been returned within 30 days of delivery and adhere to the conditions below.
*Due to hygiene reasons, certain underwear/lingerie cannot be returned for a refund/exchange if the seal on the package has been opened. The returns policy terms for each product can be found on the product page. Please contact us if you are unsure.
Additionally, if you chose an Expedited/Priority delivery service when you purchased, you will be only be refunded the postage cost for our Standard service.
Return conditions
Items that can be returned for a refund or exchange within 30 days of receiving:- Faulty items damaged/broken or soiled upon arrival (must be reported within 7 days of receiving).
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that have not met your expectation.
- Unopened (This applies to underwear only, unless faulty).
Returns postage costs
All return shipping costs are at the customers expense. This includes the return shipping cost for a return or an exchange. We recommend returning the item(s) to us using a recorded/tracked service, as we cannot provide refunds or exchanges for items not received back.
If a faulty or an incorrect item was supplied by us, then the return postage cost will be refunded once the items have been received back and checked provided an economy recorded/tracked service was used.
How to return your item(s)?
- Please ensure the goods being returned have their tags intact and are placed back into their original packaging.
- Carefully pack all of the goods being returned into one package. If your order arrived in multiple packages, please combine them into one return package.
- Include any original packaging slips or RMA slips (EU/US) within the parcel.
- Ensure a note is left within the parcel clearly stating your Order Number(s), E-Mail Address and Delivery Address. Also include whether you require a refund/exchange. Without this, we cannot process the return as we would not be able to identify the order relating to the return parcel.
- Send your return package back using an economy recorded/tracked service using the relevant address in the next section.
Returns Addresses
Your returns address will vary based on where your order was delivered to. To avoid any unnecessary customs/duty cost please ensure the correct option below is used.
Please do not return your order to any address seen on your delivery parcel as our distribution centres do not except returns and we will not be able to locate your return if sent there.
For orders delivered to the US or EU
Please contact us directly at info@blackbutterflyclothing.com for your unpaid returns label. If you have any questions or concern, you can also include them within this e-mail.
For orders delivered to the UK or Everywhere else
Please return your goods to:
BlackButterfly (SP Returns)Unit 19 Charnwood Business Park
North Road
Loughborough
LE11 1LE
United Kingdom
If you have any questions, please contact us at info@blackbutterflyclothing.com
